Sydney 2020 SailGP FAQ’s
How can I buy a ticket for SailGP?
Tickets can be purchased online at sailgp.com/sydney
How do I get my tickets?
Tickets will be emailed to you at the time of purchase and scanned on your mobile device at the gates for fast entry
When does the event start?
Racing takes place from 3pm to 5pm on Friday and Saturday
What happens if the event is cancelled?
Should SailGP cancel the event, information about refund options will be issued at place of purchase
Will this event take place rain or shine?
This event is scheduled to take place rain or shine. In the event of adverse weather conditions please check the sailgp.com/sydney website for updates
What are the Public Restroom locations?
Portable toilets will be available on site. The site map will be posted online one month prior to the event date
What can I bring on site?
- The following items are allowed
- Refillable water bottles, empty drinking container
- Backpacks
What is not allowed?
- Prohibited items include:
- Weapons of any kind
- Illegal substances
- Alcohol
- Glass of any kind
- Video equipment (no video recording will be allowed)
- Professional still camera equipment with detachable lens longer than 2 inches, tripods, big zooms, or commercial use rigs
- Audio recording equipment
- Bicycles inside
- Skateboards, scooters or personal motorized vehicles
- Fireworks and explosives
- Instruments and laser pointers
- Selfie sticks, including GoPro sticks
- Spray paint or large markers
- Tents
- Drones
- Totems or flags
- Large inflatables
- Aerosol Cans
- Umbrellas
Where can I park?
Public parking will be available for all ticket options:
Onwater: Secure Car Parking at King Street Wharf - 1 Shelley St, Sydney
Island Arena: Wilson Parking - Sydney Opera House - 2A Macquarie St, Sydney
Parking map will be available on sailgp.com one month prior to event date. Visitors are advised to use public transport.
Where is rideshare pick-up & drop off for each area?
Pick up & drop off map to be released one month prior to event date
If I don’t have a ticket where can I see the race?
Live broadcast information will be announced via website or social media
What if I can’t find my ticket or confirmation?
Please contact Ticketmaster
What if I have a question about the spectator experiences or Sydney SailGP
Please visit sailgp.com/sydney or email sydney@sailgp.com
ISLAND ARENA QUESTIONS
Will there be food at Shark Island?
Yes, a picnic hamper and beverages are included in the Premium Pass and will be available for purchase for the Access Pass ticket holders
What is the best public transit route to Men O'War Steps?
We encourage public transportation to the wharf. Buses, ferries and trains are available, depending on where you are coming from. Please see map for the best options from your starting point here
How do I get to the Island?
The Island Arena tickets include a return boat trip to Shark Island departing from Men O'War Steps
Where do I board?
Men O'War Steps - Farm Cove Street, Sydney NSW 2000
Are dogs allowed?
Service animals that assist with disabilities will be allowed
Are water stations available?
Yes there will be water stations available at the Island Arena
May I smoke aboard?
No. Smoking is not allowed on our boats at any time.
Is there a bathroom onboard?
Yes. Each of our boats has a bathroom.
How long does it take to get to Shark Island?
30 minutes
Boarding Information
Boarding begins 30 minutes before departure
Departure time
TBD
ON WATER EXPERIENCE FAQ
SailGP has partnered exclusively with Captain Cook Cruises as the Official Spectator Boat Partner for Sydney SailGP
Where do we meet to board the boats?
Please refer to your ticket
What time do we board and how long will we be on the water?
Please refer to your ticket
What is prohibited on the boat?
- Alcohol
- Pets (other than trained assistance animals such as a guide dog) - please contact sydney@sailgp.com prior to purchasing your ticket to ensure your assistance animal
- Drugs and illicit substances
- Weapons
- SailGP does not take responsibility for confiscated items
__Important: We recommend bringing a windbreaker jacket, sun protection and a cap/hat __
SAILGP Onwater Access
Cameras allowed however any/all standing equipment, tripods or equipment that obstructs the view of other passengers is strictly prohibited
You can bring your picnic aboard. It is unlawful to bring alcohol aboard. Captain Cook has a fully licensed bar in each vessel
Refund Policy
- 100% refund if Spectator Boat doesn’t leave dock.
- 75% refund if Spectator Boat leaves the dock, but event is abandoned before First Race is started (unless the local boat operator decides, in its absolute discretion and after leaving the dock, that a leisure excursion of 3 hours should take place as a replacement for the First Race).
- 0% refund if Spectator Boat leaves dock and First Race is started.
- 3-day tickets: Refunds will be paid pro-rata (based on the number of days) if cancellation happens on one or more of the days of the scheduled racing.
What is the route/race map?
Please download the SailGP APP for up to date maps
Download From The App Store
Download From The Google Play Store
Is there a bathroom?
Yes. Each of our boats has a bathroom.
Are life jackets available?
Yes. Each of our boats operates with the required number of life jackets.
May I smoke aboard?
No. Smoking is not allowed on our boats at any time.
Where do I board?
Captain Cook Cruises wharf at Kings Street Wharf 1, Sydney 2000
Boarding Information
Boarding begins 30 minutes before departure
Departure time
13:30 Friday and Saturday
Public Transportation
Buses, ferries and trains are available, depending on where you are coming from. Please see map for the best options from your starting point here
What is the nearest parking?
- Secure Car Parking - 1 Shelley St, Sydney, 2000
- Wilson's Parking 383 Kent Street, Sydney, 2000
Are the boats ADA accessible?
Please call + 61 2 9206 1111 or contact sydney@sailgp.com if you require special assistance
Do the spectator boats provide food & beverages during the cruise?
- Non-alcoholic and alcoholic beverages will be available for purchase
- You can bring your own picnic onboard
SAILGP Onwater Premium
Cameras allowed however any/all standing equipment, tripods or equipment that obstructs the view of other passengers is strictly prohibited
It is unlawful to bring alcohol aboard.
Refund Policy
- 100% refund if Spectator Boat doesn’t leave dock.
- 75% refund if Spectator Boat leaves dock, but event is abandoned before First Race is started (unless the local boat operator decides, in its absolute discretion and after leaving the dock, that a leisure excursion of 3 hours should take place as a replacement for the First Race).
- 0% refund if Spectator Boat leaves dock and First Race is started.
- 3-day tickets: Refunds will be paid pro-rata (based on the number of days) if cancellation happens on one or more of the days of the scheduled racing.
What is the route/race map?
- Please download the SailGP APP for up to date maps
- Download From The App Store
- Download From The Google Play Store
Is there a bathroom?
Yes. Each of our boats has a bathroom.
Are seats assigned?
The Onwater Go Premium has reserved seating.
Are life jackets available?
Yes. Each of our boats operates with the required number of life jackets.
May I smoke aboard?
No. Smoking is not allowed on our boats at any time.
Where do I board?
Captain Cook Cruises wharf at King Street Wharf 1, Sydney NSW 2000
Boarding Information
Boarding begins 30 minutes before departure
Departure time
13:30 Friday and Saturday
Public Transportation
Buses, ferries and trains are available, depending on where you are coming from. Please see map for the best options from your starting point here
What is the nearest parking?
- Secure Car Parking - 1 Shelley St, Sydney NSW 2000
- Wilson's Parking 383 Kent Street, Sydney NSW 2000
Are the boats ADA accessible?
Please call + 61 2 9206 1111 or contact sydney@sailgp.com if you require special assistance
Do the spectator boats provide food & beverages during the cruise?
A selection of local menus served buffet style as well as alcoholic beverages such as beer, wine and non-alcoholic drinks will be available as a part of your experience.
BEHIND THE SCENES TOUR QUESTIONS
Cameras allowed however any/all standing equipment, tripods or equipment that obstructs the view of other passengers is strictly prohibited
You can bring your snacks to Cockatoo Island. It is unlawful to bring alcohol to Cockatoo Island. A fully licensed cafe is available near the Tour check in desk.
Refund Policy
- 100% refund if Spectator Boat doesn’t leave dock.
- 75% refund if Spectator Boat leaves the dock, but event is abandoned before First Race is started (unless the local boat operator decides, in its absolute discretion and after leaving the dock, that a leisure excursion of 3 hours should take place as a replacement for the First Race).
- 0% refund if Spectator Boat leaves dock and First Race is started.
- 3-day tickets: Refunds will be paid pro-rata (based on the number of days) if cancellation happens on one or more of the days of the scheduled racing.
Is there a bathroom?
Yes.
May I smoke at Cockatoo Island?
Yes, outside the team base tour in designated areas
Public Transportation
Cockatoo Island is served Sydney Ferries. Please make sure you arrive at the Island 10 minutes before the start of your tour. For information on ferry schedules, please check here